Virgin Media Timekeeping: A Lesson in Alternative Reality
If you’ve ever had the misfortune of dealing with Virgin Media’s installation team, you might have noticed something strange. The concept of time, as understood by the rest of the world, simply does not apply to them. While the rest of us rely on clocks, calendars, and the basic principles of scheduling, Virgin Media appears to operate on a timekeeping system all of its own—a mysterious, ever-shifting entity I can only describe as Virgin Media Time. The Never-Ending “Tomorrow” Most of us are familiar with the idea of a scheduled date. If you book an appointment for, say, the 1st of April, you’d expect something to happen on that day. But not in the Virgin Media universe! No, here’s how it works: You’re told your installation is scheduled for tomorrow. Tomorrow arrives. Nothing happens. You call them. They tell you your installation is scheduled for tomorrow. Rinse and repeat indefinitely. I have personally experienced this absurd time loop, as documented in my previous posts (here and here). You would think that after a certain number of times, someone would break the cycle, but no. Virgin Media has clearly perfected the art of making tomorrow an unreachable mirage. Callbacks? What Callbacks? But the real pièce de résistance of Virgin Media Timekeeping is their approach to returning calls. You see, in this fascinating alternate reality, 48 hours does not actually mean 48 hours. It might mean 48 days. It might mean never. Who knows? I was personally assured by a manager—yes, an actual manager!—that if their staff failed to call me back within 48 hours, he himself would call me the following day. What happened? Absolutely nothing. No callback, no explanation, just pure, unfiltered silence. This was not a one off incident. But a regular occurrence. Multiple promises for callbacks which never materialised. Special Training Required? At this point, I refuse to believe this is mere incompetence. No, there must be a training course involved. Perhaps new employees at Virgin Media are sat down in a room and taught how to expertly delay appointments, shift dates around in a way that makes customers question their own sanity, and promise callbacks they have no intention of making. Maybe they even get a certificate in Advanced Time Manipulation upon completion. If only the rest of us could sign up for this mysterious course—imagine the possibilities! “Oh, I’ll pay my bill tomorrow.” “I’ll be at work in 48 hours.” “I’ll finish that project you asked for in… let’s say, another 48 hours.” The world would descend into chaos. Conclusion Virgin Media’s approach to time is a thing of legend. If you’re ever unfortunate enough to be waiting on an installation or a callback, just remember: their clocks don’t work the same way yours do. Your appointment will always be tomorrow. Your callback will always be within 48 hours. And your frustration? Well, that’s guaranteed to arrive immediately.Renewal offer received but price not honoured
On Friday 27th Sept 24 I sent a web chat with retentions as Sky offered me a good deal including movies and sports. Even though it took nearly 3 hours they said if I moved from Vodafone to O2 for my mobile they could offer me bigger combo bundle including sky sports and cinema for £54 per mth. On Sun 29th I still didnt have sports and cinema so started another web chat which came back saying to they couldnt add them onto the plan, so I raised a complaint. On Monday 30th I got a reply to my complaint suggesting I call customer service. I called customer service and they said if I could send proof of my original web chat they would look at honouring the deal. After a couple of days trying to email proof of my online chat, it kept getting bounce back saying "unable to deliver as virgin beleive it may be spam". On Thursday 3rd I made my last attempt to try and resolve this, so send a massage via messanger and attached the original online transcript which confirmed I was offered the deal. I thought I was getting somewhere as they said I needed new box and as soon as its delivered I has to contact them back to get sports and cinema added. My new box got delivered this morning so I installed it and sent a message to request sports and cinema added only to receive a message back saying "upon review, it appears the previous agent that offered you the £54 package provided incorrect information, the cost should be £89". I'm that sick of trying to resolve something that 3 virgin staff said would be honoured I'm going to cancel the lot and move my mobile from O2 back to Voda. Anyone else had simlar experience?