Call usage charges when I don’t even have a landline phone plugged in!
I have noticed other people have had this same problem I am experiencing. I have call usage charges every month since January which I only noticed last month. They are small amounts but are increasing monthly now. I have been on the phone multiple times to virgin media to try and resolve and it’s very frustrating. I don’t have time to be spending on this. They offered a £10 goodwill and said it will not happen any further. So this month I got my bill and they credited £10 which is less than what has been taking over the year anyway, then deducted £10 saying it was owed from my previous bill which it wasn’t as I had paid in full by DD as I always do. So so far no refund or solution, as this month I have been charged again for call usage! How frustrating not being able to contact someone who understands what I’m saying and can help. What am I supposed to do next? I am waiting on a call back from a complaint I raised on the online chat but I’m not optimistic. Anyone else resolved this? I have a few numbers that I have supposedly called 0123 [REMOVED] 0161 3[REMOVED] 0161 2[REMOVED] all calls are exactly a minute duration I think. Someone is making money out of this scam, but they couldn’t understand what I was getting at over the phone. They could be making millions Mod Edit : Personal information removed