Fibre Broadband Installation Frustration
I am becoming increasingly frustrated with Virgin Media continually delaying the install of my new M350 fibre broadband. A timeline: 2nd Dec: Order placed 18 Dec: Initial install date 3rd Jan: Delayed install date 19th Jan: Delayed install date And now I've been told it will get installed on 17th Feb. But it's very hard to believe. I've called customer services on several occasions and had no clarity on why the date keeps getting pushed back, only that they are waiting for a permit. What does this mean? And why was I sold this contract when there was no permit to actually install the services? And is there anyone that actually know what state this "permit" is in and whether I'll actually get a concrete install date that will not get pushed back again and again. I have been provided a 4G dongle to bridge the gap in service, but coverage is pretty poor in my area and the hardware they send is pretty average so I have to move it around the house with me. Posting partly for a rant, but also can't seem to get any information through VM's official channels. Thanks in advance!