Over 10 days since I sent my parcel
Hi, I delivered my router to a Yodel delivery site on 11th April and have proof of delivery. It has been over 10 days since this date and I am very distressed that I have received a bill from Virgin Media for £65. How do I find out whether this item has been lost or if there is a delay in the delivery? Do I still need to pay the fee and wait for this to be credited?Moving house
Hi - I’m contracted to Apr 26 (6 mths into an 18mth renewal contract) but due to sudden ill health I’m having to sell up & move house. My new property has a drive with no front lawn and, given the shoddy job the installer originally did here, I really don’t want my new drive ripped up and have wires trailing all over the house again so I’d like to leave VM when I move. On the moving house section it states that my new property doesn’t have VM available (hooray) but when I go through the chat function to arrange cancellation it says that it does (boo) and that if I don’t transfer my account to the new property I’ll have to pay the cancellation fee (a few hundred £s). They also state (without having seen my new property) that it would just take a couple of hours but weren’t prepared to state how they would ensure that my drive and house wouldn’t be hacked to bits I note that the ‘cancelling within 30 days of a price increase’ loophole has been closed, but do I have have any other options here to cancel without penalty? (My only thought was that the contract isn’t enforceable as it states I receive MaxitTV, which since the renewal I obviously don’t as I no longer get TNT, so as I’m not being provided with what’s in the contract can I just leave it without penalty?) Any ideas? Here’s hoping …