Virgin's inflexibility with pricing for loyal customers
I've been with VM for around 20 years, and every contract renewal have a similar conversation about pricing for existing customers and why they continue to penalise me over new customers. This year I wanted to drop my landline (it's not a landline anymore so pointless really), stop the TV service (which I have never actually used) and go from 500MB to 1GB service. The cost for a new customer taking 1GB broadband only is £42 a month, for 18 months. When I called Virgin, the cheapest they could get it for me would be £68 a month! Even to renew my current package would be £51 a month, which is still more than the new customer and I would need to take an 02 contract out as well at a minumum of £5 per month. Sadly I have given my notice to Virgin, I cannot agree with a 50 per cent penalty for existing customers, but I really do not understanrd this instransigence. On the other hand, my area does not get any other FFTTP until Dec 2026, so I might end up takiung out a new contract in my wife's name, I assume VM does not care about that, as long as they get the business?