Package details and charges?
Dear Virgin Media, Today I received an email which breaks down the items in my Broadband, TV and Phone package, never seen this breakdown before. It shows the following: Broadband M125 Broadband TV Mixit TV Virgin TV V6 Box, powered by TiVo Virgin TV V6 Box, powered by TiVo Home phone Talk Weekends Payment Handling Charge Telephone Line Rental Payment Handling Charge Telephone Line Rental Could you please advise if I am paying extra for a second Tivo box as I only have; and have always only had one TV box in my home. I didn't want the second TV box installed upstairs when this was offered originally, many years ago. Could you please update or correct your records so that I'm not expected to return a second box if I leave VM. There are also the charges for Talk weekends payment handling and Telephone Line Rental payment handling. I've never asked for Talk Weekends? Is this just part of my package? Why is there a secondary charge for the line rental payment handling and a third charge for the line rental? Thank you. Kind regards, Ed.