Overcharged after FREE volt upgrade... call centre/ chat useless..
No surprises here really, VM overcharging. I took out a contract at £35pm with £80 account credit for the 500mb package. I am an O2 customer so via Volt am able to move to the next tier of broadband for free. My O2 data doubled within a week, but my broadband speed didn't change for over a month. So I got in contact with VM to get them to upgrade it for me. Since then it's been a nightmare. They put me on a NEW contract, which I didn't agree to, and charged me full price in the first month (£72), plus a mid month package change cost (£38.23). I called up the call centre, and one person managed to put a reoccurring credit on my account for £35... meaning I am now over paying £2 a month (£72 - £35 = £37). Every time I call up they say they have put a credit on my account to correct what I am owed (now £81.23 since my recent bill), but no they still keep charging me £37 and taking the direct debit. 5 times I've called, I asked to leave a complaint but still not resolved.. This is my last attempt, before I contact the Ombudsmen.