Another user unable to link Virgin Media O2 ID and Virgin Media Accounts - can anyone help please?
I signed up for Virgin Broadband on Monday. Created my VMO2 ID and when I tried to link my Virgin Media broadband account I got the message saying my account is linked to a different email address: If one of the hard-working mods has any help to offer on this issue I'd be hugely appreciative - I've just tried in the last five minutes and the issue is still happening. - Assuming this isn't resolved by tomorrow, I'm writing a letter of complaint to Virgin - I'd encourage everyone else here to do so, too - to Virgin Media, Sunderland, SR43 4AA ;-) (Note that you can't send an email complaint without being logged into your VMO2 ID, and you can't continue to the complaint form unless you've linked your Virgin Media account - you just get an "access denied" blocked error.) Virgin - your IT team need to sort this issue out as a priority. It's entirely unacceptable to implement an OAuth identity provider service - as you have with your VMO2 service - which simply doesn't work. There's no way on earth that a properly managed development team wouldn't spot such a basic error in a critical user journey during the testing phase, unless your testing wasn't a proper simulation of real-world, or your tester simply didn't bother to do this part of the test suite. What gives? And yes, I write this as a developer in a software engineering team developing OAuth identity providers for websites, so I know a tiny amount about which I speak... (-; /A ps And while I'm here! When you sign up on this forum, there is a maximum length that your password can be, and the forum shows an error if the password is too long. There's only one reason to specify a maximum length for a password on a website: it means the password is almost certainly stored unencrypted and un-hashed, because the password length limit is set because the database table column is sized to only allow a string of characters up to a certain length. If the password was stored hashed and encrypted, it would always be a set length - e.g. 64 characters - no matter what password you entered on the registration form. That's a huge security flaw, especially considering the fact the forum also knows my email address:
No Webmail Access for @virgin.net
Hi, @ModTeam can you please help? I have seen multiple posts about not being able to access email via mail.virginmedia.com on a browser due to a known error which was apparently fixed (F011312129) I am having the same/similar issue, I have a @virgin.net email account, likely for 15+ years. Upon trying to log in, I am being told my email account does not exist, yet I am still receiving emails on my Outlook app on Android mobile device? I have tried to log in on Chrome and Edge on a desktop computer running Windows 11, 64-bit OS. Not sure what else to do as I believe the issue is on your side with a possible oauth issue. I have contacted Virgin Support via WhatsApp and have been told "there is nothing much that we can do about this". Screenshot of conversation including above quote can be provided.
