Very frustrated, we had no broadband for 2 days
Hi we haven’t had any internet for 2 days now, I have tried everything and I’m just thinking about leaving at this point. I called the fault line countless times for my details and it just hangs up I also tried the bot chat and it times out or advisors just leave the chat without helping. I have followed the guides but my Hub 5 light just flashing green and will not connect. does anyone know how to contact them even if it’s to leave.Blockage - date unknown. Without internet.
I have been waiting for blockage to be fixed before the cable repull. It has been rescheduled about 6 times. Impossible to get ahold of anyone who actually has any idea what is happening with the blockage - just get fobbed off and told they can't contact the external contractor and I just had to wait. I have been left without internet and not sure how long to wait before finding another provider. I am beyond frustrated. I had to do my own research regarding if the permit was even granted. I don't know why VM think it is acceptable to conduct themselves in this way. Even if external contractors are carrying out the work, there must be a way that they communicate. It is simply not possible for there to be no communication between them. I have been lied to multiple times and unfortunately left with no internet. Is there anyway to actually get ahold of someone at VM who has a clue?