Moving house and can’t get connected
We are due to move into a new home (new build) and it seems that Virgin is our best bet for fast broadband. However the website doesn’t recognise our address (as it’s a new house). I can see that Virgin supply in the area as they supply the house next door. However when I have spoken to Virgin they are telling me they cannot send an engineer out as they don’t operate in the area. I have tried speaking to the Sales team as well as the Pre-Installations team. Can anyone help with what I need to do next? We have no way of getting any broadband at presentLack of services to new development
Hi All, I moved to a new build property in 2023 and as an existing customer of Virgin was told that I couldn't bring the services to the new property due to the infrastructure not being ready. I thought fair enough I will wait and check back in at a later date. A couple of weeks after moving in, I was walking the dogs and noticed that multiple other houses on the development had already had the cable ran from the exchange to their property and could see it connected to the brown Virgin media box on the front of the houses. However, every time I check the site it says that I am not in a serviceable area and they will keep me posted. I have called the sales and customer service line to try and explain that there are in fact other houses on my development with the services, but it just appears to be my postcode and address that is affected and get absolutely nowhere because the operators are obviously following a script... but it's like my address just isn't on the system somewhere or something? I was wondering if anyone has had similar issues in the past and how you were able to resolve them? Thanks,