Made an early payment a few days ago, got an email today saying I still owe the first bill?
Hello, I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received. I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days). I got an email today stating the amount is basically still owed - has my other payment been lost to the void? Can someone from VM check this for me?Referrals award
Good afternoon! I'm having an issue where I’m still waiting for my £50 referral to be paid out. It’s been pending for over 6 months - I’ve contacted Aklamio and they told me it’s down to virgin media to deal with this, but virgin say it’s up to Alkamio! It’s all very confusing. I’ve escalated this to a complaint, but has anyone had an issue similar to this recently? has anyone solved the issue? thanks in advance!!