Without internet for over 10 days
Last monday (11th August) - my Virgin media modem started flashing a red light, no matter what I did - it wouldnt go away. I called the helpline and was given a technician visit date of 21st August. I still couldnt believe that Virgin Media would expect a customer to stay without internet for 10 days. Anyway - today a technician arrived - only to find out that someone had cut the fibre cable in the manhole. I wasited 10 days to find this out - now Virgin Media - are sending someone else over to try and fix this. No ETA - nothing. No attempts to try and expedite a solution for a customer who is without internet for so long. Not really sure what to do now. I am trying to cancel my connection with VM (to get a diff connection) and they are saying they'll charge me a cancellation fee of 250 odd. So they wont fix my connection and wont let me leave either. Very disappointed.