Method of Contract Approval
To cut a long story short, I set in motion a new contract (BB, TV & Landline). By far the easiest and most effective way of doing this was by the landline linked to the account. As a result of that phone call, I received 2 emails containing 2 sets "PRE-CONTRACT " documents. Some time later I also received two text messages which each contained a hyperlink beneath text stating that I should click on the link "..TO REVIEW the PRE-CONTRACT documents".When I opened the document the 'Pre-' at the top of the CIS and CSS had indeed been removed - but again I had not knowingly APPROVED anything. Had some form of digital signature been asked for at that stage I would have formally, and knowingly have approved the contract details. As it is, I am happy for the contract to proceed at the point in time specified in the documents. But in no way had I given approval (having reviewed the CIS & CSS). Suggest that the approval process needs to be altered so that formal approval to the contract documents is explicitly asked for and given. I doubt very much that the current implicit approval would be accepted in UK court of Law were it to be contested. I offer the above constructively in the hope that others will avoid the current confusion.VM Cancelled my contract with out speaking to me
Hi All, I have what I believe to be a strange situation, which I don't believe is 100% legal. I'm moving out of my property this week. VM disconnected yesterday, and I got my final bill today. I owe VM £185 as my contract legally ends in April 2025. Now, if I cancelled, I would abide by the contract; after all, I signed up under those terms. But I didn't cancel the contract; the new owner phoned up and (I would assume as I wasn't party to the call) stated he was moving in on the 12th and would like to set up services. I had 1 missed call from VM, which came up as spam, so I didn't answer. The next thing I knew, I got a message and email stating that my contract had been cancelled and would be cancelled on the 9th. Under no circumstances did I agree to this and VM made no attempt to contact me after the 1 missed call. Under contract law "Silence cannot amount to acceptance - as in Felthouse v Bindley" I had thought at the time that it would save me a job, that they must be transferring the contract somehow, and that I wouldn't be charged early repayment. Had I known I would have been charged, I would have transferred my services but they were cancelled before i got the chance to call back (had i know it wasn't a spam caller as well). Were VM actions legal, and could i consider this a breach of contract and save myself the early repayment fee? Many Thanks Rich