Urgent Request for Resolution of Unstable Internet Speeds and Latency Issues – Account [REMOVED]
Dear Virgin Media Team, I am writing to express my deep concern regarding the unstable internet connection I have been experiencing since starting my contract on 29th August (Account Number: [REMOVED] Account Holder: Preet Sidhu). Despite being on a 1Gbps package, I’ve faced persistent issues with fluctuating speeds, high latency, and jitter, severely impacting my ability to work and engage in online activities. During a recent technician visit (Complaint Reference: [REMOVED]), it was confirmed that speeds near the main router reached 650Mbps, which was acceptable. However, shortly after, the speeds fluctuated between 100Mbps and 500Mbps, showing ongoing instability. More concerning, the WiFi pod in the bedroom was identified as faulty, delivering only 50-100Mbps, even when connected via Ethernet, far below the expected performance. The technician acknowledged the pod requires replacement. In addition, I am struggling with significant latency and packet loss, making Zoom meetings stutter and online gaming nearly impossible. As I have just started this contract, I expect a reliable and stable service as promised. These issues are severely affecting my ability to use the internet effectively, and I kindly request urgent action to resolve this matter. Please take this seriously and assist in fixing the unstable speeds, replacing the faulty WiFi pod, and ensuring low-latency connectivity. Thank you for your immediate attention to this issue. Yours sincerely, Preet Sidhu Account Number: [REMOVED] [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]