issue

2 Topics

Help. My 91yr old Mother’s VM email and account hacked
Help. I discovered yesterday that my mother’s virginmedia email account hadn’t received any emails since about August, and her sent emails were sat in an unsent folder on her iPad. On trying to log in to both her email account and VM account in a browser on a different device that someone has registered a totally different email address with her Virgin Media account and as such she cannot access email. She is 91 (and my father who is deaf is 92) and relies on the VM email account for energy supplier readings and medical bookings. Thankfully they do not do any financial transactions or e-commerce. She urgently needs her VM email access and VM account resetting. She is still in receipt of her Broadband & TV package and Direct Debits have continued to be paid. I have Lasting Power Of Attorney over her, but so far (due to her physical and mental independence and general good health) have not lodged it with VM (or any service provider or financial institution). Also how would I get that LPA lodged with VM so I can deal with any future issues. TIA
Solved
RonniePhosphate
7 months ago Place Email
16KViews
0likes
1Comment
No Webmail Access for @virgin.net
Hi, @ModTeam can you please help? I have seen multiple posts about not being able to access email via mail.virginmedia.com on a browser due to a known error which was apparently fixed (F011312129) I am having the same/similar issue, I have a @virgin.net email account, likely for 15+ years. Upon trying to log in, I am being told my email account does not exist, yet I am still receiving emails on my Outlook app on Android mobile device? I have tried to log in on Chrome and Edge on a desktop computer running Windows 11, 64-bit OS. Not sure what else to do as I believe the issue is on your side with a possible oauth issue. I have contacted Virgin Support via WhatsApp and have been told "there is nothing much that we can do about this". Screenshot of conversation including above quote can be provided.
CraigT83
12 months ago Place Email
1.2KViews
0likes
6Comments