IRS box not Virgin
Hello, please help me. Internet started flashing green so I ordered engineer who came this Monday and said he can't fix the issue as the cables are in something he called IRS box that belongs to a different company. He said, however it is virgin's responsibility to fix this so he will escalate this to a manager and someone will fix it following day. No one showed on Tuesday so I called Virgin and booked a "specialist technician" that was supposed to call me one hour before the appointment and show either yesterday or today. No one showed. I'm taking this to ombudsman if I can't sort this out this week, anyone?Solved1.5KViews0likes11Comments