O2 and Virgin Mobile unwilling to repair my phone
I got my iPhone 14 Pro Deep Purple phone from Virgin Mobile date 4th January 2023 according to my contract - which was Early Bird, a contract I got specifically because the ability to upgrade early. The phone stopped working properly in October 2024. I told Apple first - they said they only have a warranty period of one year but Virgin and O2 should have a period of up to 2-3 years and my phone should be fixed free of charge due to it being a phone defect. There was no place for me to log into my Virgin Mobile so I reached out to O2. When I contacted them I was repeatedly told the phone is out of warranty and they cannot do anything about it and that I will be charged full price to repair it. My contract was taken out in January 2023 and I raised my issue in October 2024 - well within a two year warranty period. I need my contract to be honoured. Both Virgin Mobile and O2 are acting like it is not their problem. I've not been able to use my phone since October and have been paying for a phone contract that I haven't even been able to use. This is terrible! I am seriously considering switching service providers once this issue is resolved.