M350 - Intermittent Wi-Fi, outages and more
Hello everyone, I'm hoping someone can help me as I am at my wits end and seem no closer to finding a solution. Virgin M350 Broadband in new house from start of January and it's been getting progressively worse. It started as intermittent drop outs of the wi-fi on all devices and now it's pretty much disconnecting every hour for about five minutes. I've already had two or three engineer visits. First one changed to a different Hub, which is now Hub 3. Second engineer arrived and said he thought it was an old corroded cable around the corner from my house. He replaced it and said that this would solve it. Third time he spoke on the phone and said he was boosting the power to the router as he could see it was experiencing issues. He also said the current Virgin Wi-Fi pod wasn't working as intended so placed an order for another one which hasn't arrived yet. That was last week and since then nothing has improved, in fact, i'd argue it's worse now than ever. The Wi-Fi drop-outs happen on all devices (firestick, apple tv, laptop, phones etc). I've done all the usual: unplugged router for ten minutes, checked all cables to and from the Hub, reset it with a pin etc. I've also done a few tests on VM Connect and sometimes it says "intermittent signal in your area - check back in 24 hours' and other times it says everything is working great. I’ve also logged into the online area for the router and I have copied and pasted the upstream and downstream below. Any advice would be greatly appreciated. Thanks