Sold something that doesn't exist
I contacted virgin end of feb as my broadband deal finished early march signed up to the 300mbps broadband and was told I have to have an o2 sim as part of the package. We r now 2 months on I have had 3 days off work (self employed) for the pre booked installations. On all 3 occasions no one has turned up no notice no phone call no email. In fact the last two times I've called the day before to double check to be told it's definitely going ahead then nothing! The call centre is a joke, promised call backs that never happen, staff with a terrible attitude, not all but some. what happens now!!!!