April bill rise and June renewal offer
Hi Current bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”. Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers are showing if incorrect? Couldn't I just renew at £54.40? Thanks for any help - but I was brought here by the VM help page and don’t think a board exists for my enquiry.
RPI Price Increase - confused about email
Hi, I recently renewed by contract for broadband and landline on 15th February. I'm a little confused as during the negotiations with the retentions team member on the phone, I was informed that I would not be subject to the annual RPI related price increase until April 2025. When checking my online account, it shows the same thing (screenshot attached). However, I've received an email on 7/3/24 which suggests I am subject to the price increase next month. I'm rather confused as to which applies to me, as if I am subject to increase, then I was potentially misled by the retentions team. Please could someone from the Virgin Community Forum Team help clarify this please? ThanksHome Move leading to a new contract
Hello, I moved home around December 2022. And initiated a home move during the month of November 2022. In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not changed anything in relation to the contract / pcakage and kept it the same. I called VM up to ask why this was the case. To which I was reassured it was a system technicality and would be resolved to reflect my original contract end date. However, as I approach my contract end date. Where my offers are going to fall off, my contract remains extended for an additional 3 months. I wouldn't necessarily have minded this, if the offers remained until the end of the contract. However, my price is set to hike dramatically, leading to an increase for the last 3 months on this amended contract, to which I was assured would not be amended from the original contract period. I would really appreciate if this can be addressed. As prior to this, I would have been inclined to stay with VM. However contingent on how this is dealt, it could force me to move to another provider.
