New Contract - Additional Box/Current package
Hi, I've just renewed from an email link and just need some clarification please. It mentioned that I kept everything I currently have, however on the contract there is no mention of my additional box & Netflix. The additional box is obviously incredibly important and necessary. Can somebody please DM me to run through the security etc. and ensure everything goes through smoothly for the next 18 months... Thank you
Added the TNT offer to my account, am now being charged £30 a month more than before
Hi, a couple weeks ago I received the offer to add TNT sports to my account for £12 a month. I added it to my account online, and received a confirmation email with the order number. All good so far... Three days later I then received a new contract summary sheet for £12 a month more, but with a completely different package that doesn't even include TNT sports. After spending 2 hours on the phone with the call centre on Friday, I eventually got them to roll back my account to my previous package, and add TNT sports. Hallelujah. However, I've now received another new contract summary sheet, this time for £30 a month more than my original contract was! Even without the special offer, TNT was only £18 a month more to add to your account, so I've no idea what's happened here. I really don't understand why this whole process has been so hard. Would someone here be able to help me please? I don't think I can spend another 2 hours on that phoneline! I have all the order/contract numbers so hopefully it's an easy fix. Thanks