Virgin Go app stepped Woking on my iPad
The Virgin Go app has suddenly stopped working on my iPad. It was working fine up until yesterday now when I open it up and select a channel, I get different error messages, sometimes I get the pop up telling me to register my device (which I’ve tried, doesn’t work) and another error is ‘Not available - sorry we can’t play this at this moment - 1102’. I’ve tried uninstalling and reinstalling the app, logging out and logging back in. It works fine on another iPad in the house. I can see others are having problems with app, is there a fix?Virgin TV Go App not working after the recent upgrade
Since the recent upgrade to the app, I now get the message 'If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package'. This app has been working for years, and as far as I know I'm on the top package. The TV Control App works fine. I have a V6 box and am trying to use the app on various IOS devices, all with same issue. I've tried to get this issue resolved via online chat, but as usual that doesn't get it fixed, so I'm hoping the Community route may find a solution. I'm assuming it's something to do with the app being setup for a 360 box, rather than v6, but who knows. All I know is that it stopped working after the upgrade. I've deleted the app and re-installed it numerous times on different devices, and rebooted the V6 boxes and hub lots of times too. Any assistance would be good at this point! Thanks in advance...
