Anybody else getting harassing calls from Virgin Media?
In June this year, a mere 1/3 of the way into my new 18 month Broadband contract with Virgin Media, I began to receive numerous marketing calls. They were offering me a longer contract which would not only cost me more and tie me in for longer, but I'd get less for the privilege. My response was a clear "No thanks"! So they tried again and then again. In response to these unwanted calls, I raised a complaint. In their response, VM advised me to check my marketing preferences, claimed that they have not been calling me and that I should be more careful about who I answer the phone to! Of course I was not happy with that reply so I rejected their resolution and ended up in a call with the complaints team. For the record, I checked my marketing preferences and consent was already declined for these calls! During the conversation with the complaints team, they confirmed that the number calling me was one of their numbers. They also ensured that I was not on the lists for future marketing calls. That resolution was satisfactory to me so I asked them to close my complaint. Fast forward to August and the calls have started again! I have ignored them until today when I answered. Same thing as before! As politely as I could, I asked them to take me off their calls list! I again checked my marketing preferences, consent is still off! To help anyone searching, I have been called from the following numbers, all indicated on my phone display as Virgin Media. 0800 052 8675 (3 times in June 2025, confirmed by VM to be one of their numbers) 0800 052 7551 (once in June 2025) 0800 052 9406 (4 times between 1st and 11th August 2025)I am being harassed multiple times a day, every day by the marketing team.
The calls started on the 1st of July on this number 0800 052 1251 every few days, I blocked it. Then I was receiving calls from this number 0800 052 8675 on a daily basis, I blocked it. Now I have been receiving calls from this number 0800 052 9406 multiple times a day on a daily basis, I blocked this number today. Stop harassing me. It is ridiculous.Harassing a disabled customer about returning equipment
Since cancelling our contract my disabled wife has been hassled repeatedly for the return of equipment. The emails ask for a changing selection of kit. We have sent everything back and have the Yodel receipts to prove it. Today she received the fourth email demanding the return of the VOIP Battery emergency backup phone that we had because of her health issues, should the broadband phone have failed. This time it's an offer to come to collect it. We have complained twice to Sunderland by post. I'm reporting Virgin to Trading Standards Scotland but is there anything else I can do to stop them? I do not want to phone customer services, because the abysmal quality of their service is the reason we cancelled our contract.