My virgin media package should’ve been installed on the 2 Dec 2024
My virgin media package should’ve been installed on the 2 Dec 2024. It is now the 30th Jan 2025 and I have had no WiFi in my property since. Additionally, I have had missed appointments when I’ve been guaranteed by phone agent that engineers would be sent out to install my service. I’m sick to death of the lack of openness from virgin media. I have no idea what happening. I understand delays can happen but 60 days later no service at all is unacceptable. I need answers from virgin media today I’ve had yet another appointment missed with no prior warning at all! I’ve raised complaints which have been open since mid-December which are still active despite promises from phone agents that they will be seen to ASAP. In all honesty I feel like every time I call to get any information I’m fed the same script each time by customer service agents who clearly have no idea what’s going on at all. I’m disgusted with how I have been treated and need advice with how I can escalate this.Moving to a new residential and transferring VM Broadband
My daughter has traditional DOCSIS VM Broadband in Edinburgh and wishes to relocate for at least 6 months to a property in England which we own. This is in a very recent XGS-PON Cabled area and has a brand new connection box in the street outside the property. My question is can she get her VM broadband connection relocated to her proposed location and would she have to pay to get the fibre brought into the property ? new 24 month contract perhaps ?