30 Day rolling contract confused?
Hi there, I’m living with a bunch of students and our WiFi was shut off previously. Since then we have joined virgin media and currently are on a 30 day rolling contract because we only need the WiFi for 5 months before we move out. we finally got everything set up and a technician around yesterday to set things up, this morning I received an email saying my contract may be ending on 22nd May 2025. I know rolling day contracts are a 1 month minimum contract but I was told that we would just keep being charged up until we cancelled it a month before we need it shut off? I have also not been billed my amount yet anyway, I have been charged £80 for set ups and have been told I’ll be charged £120 (£60 first months bills and then another £60 of an advanced months bill) Does this mean our WiFi is going to be shut off in a months time?!? This stuff is so confusing and I feel like I’ve had no help. ONTOP of that I have been unable to activate my account due to technical difficulties (e.g when I register and set my password it just loads for a bit before refreshing the page and I have to try set the password again?) genuinely never been so stressed in my entire life over this. VM has been nothing but difficult and confusing