NTL World Email Password Reset
Hello, I am trying to help my mum out resetting her email password - she has continued to use her original @ntlworld.com email from way back and has only ever had access to this email address through the Apple Mail app on her iPhone. Unfortunately, there was some kind of error in the Apple Mail app and she was signed out. She has attempted to sign back in but is unable to do so as she has forgotten her password for her email address. I have tried to access her mailbox through the Virgin Media online portal but this was met with an error message saying that her emails cannot be displayed. She has a number of very important emails that she quickly needs to gain access to - She does not have a linked/related virgin media email account and has no other email accounts. This email address is also the one she has used to sign up to everything in her life (banking, subscriptions etc), so not having access is a major issue/headache for her. My question is, how do I go about recovering her email NTL World email account? I am reluctant to do anything until I have the process confirmed because I’m nervous about somehow permanently locking her out of her NTL World account (I’m aware that VM stopped supporting NTL World email addresses or something?). Any help would be enormously appreciated. She’s older and not tech savvy, so this has left her in a bit of a state as she’s about to go on holiday for 3 months (she’s retired) and almost all of her bookings, hotels and travel details were made using her NTL World email account which she can’t access now.VM Email Address and/or Password not recognised
Hi all, I’ve had my VM email account for over a decade, mainly for emails. After a recent technical issue that impacted email access, I’ve been transitioning to my iCloud address. However, I still need access to my VM email for important information collected over the years. Currently, I can’t log in or reset my password. When I try, I receive this message: “Please ensure you provide the email address you use to sign in to My Virgin Media.” Support asks for a postcode or account number, but I no longer have access to this information since the account is over ten years old and the related VM contract is inactive. Despite this, emails can still be sent to my VM address. I’m concerned the account might have been dissolved without warning. Could anyone advise on how I can regain access or reset the password? Thank you for any support.