Discount Ending & Extortionate Early Temination Fees
Really shocked to get an email in the last few weeks with a June Bill that showed my charges were going from c£46 to £112, this was a result of an 18 monht discount falling off (this 18 month point is key). Clearly I dont want to increase my charges by so much so have asked about other options. After speaking via chat on 2 occasions I have been offered slightly better deals c£90 but critically for a service that I did not ask for or need (a larger TV offering and faster broadband). As a result I have explored other options, as a result of seeking option at a competitor I received an email from VM to state that my early disconnection fee would be £662.74........ Its worth saying that my contract started in Dec 2023 hence the 18 month discount ending at end of May 2025. However when I moved house in July 2024 (using the VM move house process) VM have seemingly started my contract length again - albeit I did not get a new contract to state this and clearly my discount was not amended or extended at this time. This service has bee wholly inadequate and would appreciate support in understanding next steps. I am merely looking for a comparable package (or in fact reduiced as I could have a smaller TV package) however with prices anywhere from 100-150% increase is not workable). Has anyone else had issues with contract dates being out of sync with contracts actually provided as a customer) or can Admin support a sensible resolution Thanks