Charged Twice
I have a direct debit set up to pay my broadband bill from the joint bank account I share with my partner. This goes out of my account around 10 days before my bill due date. This month, on my bill due date, I was also charged from my own personal bank account for my broadband, being marked as a ‘Subscription’ to Virgin media. I don’t have a direct debit set up from this account, and my bill was already showing as paid. Why was I charged twice? How can I get a refund? How can I stop it from happening next month? The helpline just sends me in circles, sending me a text to set up a new direct debit and ending the call. thanks.
Direct debits payments.
Hi all hoping I can get some answers and advice again!! Please if anyone knows But I like to know what to do and how to do it in the correct way. What's next ? I managed to set up my own VM account now so what I like to no is how do I set up the direct debit for my own VM account? And cancel the direct debit that is still an active direct debit on what was my ex partner account? will I have cancel the old direct debit payments first? because I don't want to be paying double and don't want 2 Active direct debits going on at same time Or will virgin automatically close his old account and the direct debit payments? will it affect my new direct debit payments with my own new VM account? Or should I stop the direct debit payments with my bank on my end for old one. so I can set up the new direct debit payments for my new VM account? Or will I get email or something with instructions on what to do and when to do it ? Hopefully it makes sense anyway thanks anyone