TV Upgrade
I have been trying to upgrade my Virgin package by taking advantage of an offer in My Virgin media online account: Mega TV for £14 and Sky and TNT Sports for £39 on a stream box. I plan to add multi-room at a later date. However, the next day I received an email asking me to call the contact Center in order for them to process the order. Upon calling the call centre (Overseas) I was told a myriad of things one agent said that they can't process this order as its online only, another said they would have to charge me £50. At this point, I had already been provided with a contract information sheet stating my new monthly cost. Another agent said they could do the same package but for £150 a month. One agent in retentions was able to set it up and said that he would ask a back office team look into it. I was assured the box would be on next-day delivery. The next day, the box still has not been sent by Virgin Media. Virgin state the box is out for delivery and will arrive within 2 hours. Yodel says they have not received it. One member of staff hung up the phone on me, staff in the local shop were beyond unhelpful (Claiming no access to systems). Edit To add one manager at Virgin Media kept getting most of the details of my complaint wrong.