Virgin Media Ireland post
Moved here from US, and I have seen a fair share of bad customer service. But I must say that Virgin Media's home installation technical appointment now top them all. Here is a short summary, I have had 3 appointments now (over a span of 1 month), every single time, the appointment was cancelled that same day, but no one bother to contact me about it. When I call or check the appointment time, it is bumped to 1 or 2 weeks later. Called the support to complain, 2 offshore support promised to fix the world, nothing happened. 1 local support called back, but the end result is the same, nothing happen. the only reason that I picked VM is because everyone else in this apartment seems to use them, and they have the best advertised speed. (now I am wondering shall I trust that either). Community out there, is this service level from VM a normal experience for you all? I am in [REMOVED] area, any one know a comparable broad band solution that is reliable and offer good speed (anything > 500mb) can recommend to me? VM mgt, if you ever care, check out case E-363080, E-386116, E-362024, E-397076 [MOD EDIT: Personal and private information has been removed from this post.]