Extra Bill
My plan £25 now every month 35/36 GBP AND ALREADY CALL CUSTOMER SERVICE BUT TILL NO RESOLVE MY PROBLEM IF YOU NO SLOVE THE PROBLEM SO PLEASE CLOSE MY ACCOUNT BECAUSE NO HAVE EXTRA CHARGE NO NEED VIRGIN MEDIA BROADBAND.. BEFORE SELLING TIME DIFFERENT PRICE AFTER DIFFERENT SO PLEASE NO NEED 🙏
Customer Service and Renewals
I'm trying to have a conversation with VM retention team again. It's becoming the usual farce: Just to let you know the current wait time to speak to an advisor today is 27 minutes. As soon as someone is available we will connect you. Customer This is the increase you have proposed: you've been enjoying a promotional price of £41.34* a month for your services. When your contract comes to an end on 12 February 2025, this will change to £70.71* a month. I will not accept any increase. Please offer a contract renewal at no more than £41.34 per month. Terri BOT 2:23 PM Sorry you’re still waiting, we know this isn’t ideal but we’re getting there. The expected wait time to speak to an advisor is now 29 minutes. Terri BOT 2:33 PM Sorry you’re still waiting, we know this isn’t ideal but we’re getting there. The expected wait time to speak to an advisor is now 30 minutes. Customer Sent at2:42 PM How long to wait now? Terri BOT 2:43 PM Sorry you’re still waiting, we know this isn’t ideal but we’re getting there. The expected wait time to speak to an advisor is now 35 minutes. Customer Sent at2:45 PM I think all this waiting is another of the reasons I am reluctant to renew, let alone pay more for, my VM services Terri BOT 2:53 PM Sorry you’re still waiting, we know this isn’t ideal but we’re getting there. The expected wait time to speak to an advisor is now 43 minutes.