Intermittent internet connectivity - FTTP Hub 5
I am writing to seek assistance with intermittent internet connectivity issues since recently switching to Virgin Media on a 2 Gb fiber plan. While generally the performance meets the expected speed and latency on speed tests, I experience frequent delays of 5-10 seconds in loading web pages. Additionally, voice and video calls suffer from inconsistent quality and I often have to hot spot off my phone to resolve, I work from home and its very meeting heavy and 2 out of 5 meetings I have issues. The issues persist on both wireless (even in close proximity to the Hub 5) and wired connections. I have also tried using my own wireless router with the Hub 5's Wi-Fi disabled, but the problem remains. An engineer recently visited after a two-day service outage/issue (caused by a local area/exchange issue). During the visit everything appeared ok, but the engineer noted a kink in the external fiber installation but stated it was not causing any issues but could need replacing in the future. I am wondering if this kink in the fiber could be responsible for the intermittent connectivity problems. Are there other potential causes or troubleshooting steps I should consider to identify the source of the issue? Any assistance would be greatly appreciated, I've only been a customer for 20 days but considering terminating contract and going back to FTTC service from a different provider.