connection loss

2 Topics

Worse connection with white WiFi pod (Hub 5)
Since Virgin installed 500MB broadband with a Hub 5 towards the end of last year we have had multiple issues with loss of connection and big drops in speed when only a short distance from the router. Lots of back and forth, some helpful in the call centre and some not so much but the connectivity issues appear to have been fixed by doing a simple hard reset of the Hub. We reset the Hub the evening on the advice off the call centre the day an engineer came to try to address the issues as were still experiencing connection issues that evening so not sure why the engineer didn't try this himself. However, on a previous call at the end of last year we decided to try a WiFi pod to see if that helped with the speed loss (and connection loss, though that appears to have been fixed now). Strangely, when having the pod switched on, the connection is actually worse. For example, in one room without the pod switched on there's no loss at 500MB but with the pod switched on actually goes down to 200MB. Virgin are charging £8 a month for this pod which the call centre said would include support if it wasn't working, however in subsequent calls they don't seem to be acknowledging that there's an issue that needs to be fixed so am a bit stuck on where to go from here. Has anyone else had the same issue? I also need to know how to potentially cancel this if there's no fix but ideally want to make that decision once I know whether or not it's actually working. Basically, there's a room next to the room which has the router in it where I'm getting a loss from 500MB to around 180MB and would love for this booster to make a difference. Unless it's the Hub itself? Any thoughts much appreciated!
Solved
AdS4
2 months ago Place Networking and WiFi
479Views
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11Comments
Service dropouts, speed bumps, time outs, RS Errors
I've been having intermittent Internet over ethernet and WiFi. I have been getting this issue intermittently everyday for around three weeks. I have checked all Coax connections and reseated them which helped a little with the RS errors, rebooted the Hub3, but the underlying problem still persists. anyone have any ideas? All help greatly appreciated. IGNORE the 23 minute outtage at 01.03am - That was me checking coax connections. Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 323000000 1.2 40 256 qam 24 2 139000000 2.9 40 256 qam 1 3 147000000 2.7 38 256 qam 2 4 155000000 2.5 40 256 qam 3 5 163000000 2.5 40 256 qam 4 6 171000000 2.7 40 256 qam 5 7 179000000 2.5 40 256 qam 6 8 187000000 2.7 38 256 qam 7 9 195000000 2.7 40 256 qam 8 10 203000000 2.7 40 256 qam 9 11 211000000 2.5 40 256 qam 10 12 219000000 2.5 36 256 qam 11 13 227000000 2.4 38 256 qam 12 14 235000000 2.2 40 256 qam 13 15 243000000 2 40 256 qam 14 16 251000000 1.9 40 256 qam 15 17 259000000 1.5 40 256 qam 16 18 267000000 1.5 40 256 qam 17 19 275000000 1.4 40 256 qam 18 20 283000000 1 40 256 qam 19 21 291000000 1 40 256 qam 20 22 299000000 1 40 256 qam 21 23 307000000 0.7 40 256 qam 22 24 315000000 1 40 256 qam 23 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40.9 5 0 2 Locked 40.3 56 0 3 Locked 40.9 5 0 4 Locked 40.3 27 0 5 Locked 40.9 13 0 6 Locked 40.3 10 0 7 Locked 40.3 6 0 8 Locked 40.3 6 0 9 Locked 40.9 7 0 10 Locked 40.3 5 0 11 Locked 40.3 10 0 12 Locked 36.6 6 0 13 Locked 38.6 12 0 14 Locked 40.3 186 9 15 Locked 40.9 97 0 16 Locked 40.3 7 0 17 Locked 40.3 11 0 18 Locked 40.3 7 0 19 Locked 40.3 5 0 20 Locked 40.3 5 0 21 Locked 40.3 27 0 22 Locked 40.3 7 0 23 Locked 40.3 6 0 24 Locked 40.3 7 0
GrumpyOldAVGuy
5 months ago Place Networking and WiFi
652Views
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12Comments