Non Customer complaint Nov 2024
this is for a virgin representitive. I have been advised by your “customer care team” to post on here to get the issue resolved. i have logged a complaint in November 2024 as an engineer entered my property unlawfully and caused damage. this was raised 27/11/24 and the first email confirmed the damage would be repaired and that I should “rest assured” it would be dealt with quickly. i have then been met with failed promises to call “48 hours” “we have your telephone number” “we havent got your number so couldnt call” from my records there are 28 emails all contracting the other. i called last week and the advisor filled in a form and assured me someone would call in 48 hours. I then receive an email saying we have no contact details for you. another 40 minutes ringing in today and Im advised that this open forum is the place to get a resolution as someone will pick this up and deal with it. i have advised what is needed to repair the damage. Your social media team have stopped acknowleding and they along with the complaint team have been advised that if this isnt resolved by the end of march I will issue small claims proceedings. over to you for someone from virgin to contact me. i have the complaint reference available for you to see all my communications.