Never-ending installation
We were supposed to have our broadband installed to our new home the 17th July. The technician came and didn't finish the job. No communication since and whenever I call customer support they lie to us saying "someone is coming today" Three times they've said this and nobody came. Yesterday (24th) another technician came (after I had to request it) and the same again. He left, said comex would come and do the job externally because we were high priority, and then he would return the same day to do the inside connection, but as per usual nothing. This is unbelievable for a major company to just abandon their customers with no communication and not complete a simple transfer of broadband when moving home. The only option I see now is to move provider. Any advice would be greatly appreciated because for over a week now without internet in 2025 is ridiculous and the service is shocking.