Abysmal Billing/Collections & Support (Phone)
Hi all, I called for a billing issue to avoid restriction. 2 attempts at 10am, 2 attempts at 5pm. This is now 4 attempts & hours passing, trying to reach the Collections via the SALES LINE might I add. Remainig calm, I tried the listed number handed to me by Stephanie (in Sales UK) 0345 142 4444 but no, the machine tells me the number has been changed. So I've burned a day and got restricted anyway. Just to sprinkle the salt, I usually get though but the call HANGS UP so it's usually 2-3 attempts via the Sales Line before you can get to anyone. There is actually NO WAY to reach Collections (Billing). I mean it, no physical way. We've been customers for 20+ years and they've successfully phased out the human connection for severe billing issues. Bravo Virgin.