Refund cheque not received
After disconnecting my services I was meant to be refunded for an extra month I had been charged for. I spoke with Virgin Media and they said they sent a cheque to my address, I never received this cheque. They then said they couldn’t do anything because their system says the cheque has been cashed. I’m not sure how this could be possible as the cheque never reached me - they said I should check with my local post office if they know who received it as they don’t have this information, but neither does my local post office. Is there anything I can do to get my refund?