Virgin charged more than expected
Hi, My virgin contract finished and without informing me and my cocnsent virgin started a new contract which was double of what I was paying. This month they deducted £139.26 money from my bank account and their excuse is that my contract has been renwed, I explained to them that I never received any notiifcation from virgin. I contacted customer service and instead solving the matter and issuing me the refund they kept saying that what your contract says you have to pay. So, I decided to finish contract with virgin then i was informed that I have to give 30 days notice and virgin will again deducte £139.26 from my bank account. This is extremely injustice for a loyal customer. This is stealing from customer's bank account without informing the customer. I am with virgin for approx 14 years and thats the reward they gave me of my loyalty. I request some of virgin's representative to solve this problem and issue me the refund. Regards, Arjumand