Homeless, customer service call no help
Hi I have six months left on my broadband contract, but I have to move out next week due to recent unexpected unemployment. Until I can secure a new job I'm going to be living out of my van, sometimes this can take ages, hopefully something comes together before winter. Obviously I can't use broadband from my van (I can't afford it now anyway) and I don't have an 'unserviceable address' I can give, because I won't have any fixed address. I've tried calling up, staff said no and resisted escalation, eventually they said they spoke to a manager but no change in the decision, the fees can't be waived. It's over £200. They also said no one has fees waived for this situation now, which contradicts what I've just read here in the forums in different posts, as recent as two months ago. Please someone working at Virgin see this and help.