£787 cancellation fee
Hi, I was trying to cancel my contract today, I was out of contract for a couple months but renewed it last month on the 15, so 20 days ago. My new contract isn't even charged on my bill yet, my most recent on shows the out of contract one was was about £80ish and I was under the impression that I can cancel within 30 days without being charged a cancellation fee only to find out today that it's 14 days, not 30. So now that i'm 6 days late, I have to pay £787 to cancel? That's an insnae price for 6 days off. Apart from a period when I was with TalkTalk, terrible service, I've been with virgin media for years. I recently lost my job and that's why I wanted to cancel, find a deal that's the same for lower price and I did but there's no way i can afford £787 when i'm struggling with my current virgin media bill. Is there something I can do to lower the fee or cancel it? It's 6 days after the cool off period. Thank you, BokiHomeless, customer service call no help
Hi I have six months left on my broadband contract, but I have to move out next week due to recent unexpected unemployment. Until I can secure a new job I'm going to be living out of my van, sometimes this can take ages, hopefully something comes together before winter. Obviously I can't use broadband from my van (I can't afford it now anyway) and I don't have an 'unserviceable address' I can give, because I won't have any fixed address. I've tried calling up, staff said no and resisted escalation, eventually they said they spoke to a manager but no change in the decision, the fees can't be waived. It's over £200. They also said no one has fees waived for this situation now, which contradicts what I've just read here in the forums in different posts, as recent as two months ago. Please someone working at Virgin see this and help.