No Show - Cable pull - Bad customer service
Hello, I appreciate things go wrong at times, but I’m currently experiencing bad service from virgin media. I was supposed to have a replacement cable installed today between 8am and 1 pm and nobody has been to my property or communicated that they are late or not attending. I have had only intermittent or no service for over 4 weeks now. I did submit a complaint at the start of this process, and have tried to follow it up via the chat function, but every time I give my complaint number the chat is just ended. This has happened four times. I’m really not impressed, like I initially said I understand things go wrong but this is just bad service. Please can somebody contact me with an update, as I’m just being bounced around customer services at the moment.