Fast forward skipping / jumping forward
Hello, I have noticed a problem with the fast forward function. Sometimes when fast forwarding, the programme skips forward 10-15mins. When you rewind it goes back to the original position. So the one way to get through that part of the programme is to watch it in real time. This doesn't happen all the time. Seems to happen more often during long, sport recordings. Particularly when in 4K. I have a V6 box. I haven't upgraded to 360 (don't want to lose recordings and series links, and don't like the look of the UI). Any ideas what is going wrong? Thank you. RussRe: TV Go device registration - Google Chrome
The problem started within the last week. However this same issue has happened to me before, a year or more ago. MacBook Pro (14.1.1), MacBook Air (14.1.1), MacMini (12.6.9) - all running the latest version of Chrome, but using the Virgin TV Go Chrome browser app. All affected. All want to register a new device EVERY time they are used. However the app on my iPhone 12 Pro (17.1.1) is working fine - i.e. the iOS app does seem to remember that I'm using the same device each time. No, I do not manually clear cache/cookies or have a program that does this after each session. Yes, it is happening every time the apps are used. Each time it is treating the machines as though they are a totally new device. VERY annoying! And now I can't use the service on these devices because I'm at my device limit, even though some are duplicates, and ALL of them are ALREADY REGISTERED DEVICES. Please can I get this reset ASAP, and please can a solution to this clearly serious issue be found! (This problem doesn't happen with Sky Go for example...)