Engineer failed to turn up twice in a row
I am so disappointed with Virgin, had an engineer come out and totally changed my router set up, since then part of my property has had very poor broadband width. The engineer said someone would come out the following Saturday with a Wifi pod and a V5 box to reach all areas in the property, didnt show up within the 5 hour window. I contacted Virgin and they booked another appointment and guess what a no show again, fuming!! Spoke to customer services again and spoke to an advisor who struggled to understand me as did I understanding him, he spoke so fast, he was very apologetic and gave me some compensation, for the missed visits of £25. I have since spoke to two other CS agents and they could not understand what was happening. I told them what the first engineer had said about needing a V5 BOX to boost the signal, they said this was chargable, even though the engineer said I needed it, was this an up sell?? Thankfully they said the charge would be waived. I was told that there was then a problem with the outside cable and an engineer needs to come out and sort this first, very confusing as first engineer said everything was fine. Literally as i am typing this the engineer has just phoned me in Spain to say he was there, (sons at home) great at least they have turned up, and he said he would do his best to sort everything out? Watch this space!!!! Very bad service so far from Virgin a customer for over 19 years, 02/Telephonica/Bell should be ashamed!!! Now tied into a 24 month contract, hope its sorted