Internet down for nearly 2 weeks, solid yellow light
Hi everyone, reaching out here as Virgin support has been useless and it’s coming to near 2 weeks that my internet has been down. On Thursday 15th my internet goes out after work outside, not sure what they did but claimed they had to move my connection in the box. I had no issues before, this resulted in a solid yellow light on my 5X router. On Saturday 17th an engineer comes to visit and says my port is not assigned, requests for that to happen and leaves after claiming there is nothing he can do. On Tuesday 20th, I see 2 engineers outside my house who claim the port is assigned and a neighbour is having the same issues and the connection will be back on in 30 mins… which never happens. On Friday 23rd another engineer shows up and again claims that it’s the port issue, however he can’t get any Information from the router and posted for more information on his internal chat support. As it was Friday afternoon there was no response and he leaves his number to check in with him. I’ve try to contact him however his voicemail now states he’s on holiday for a week. How do I get this resolved? I’ve had both virgin engineers and Comex engineers claim it’s solved, or being solved but never is, and every time I ring support after 45 mins of waiting they have no clue what’s going on and always just send out another engineer that can’t fix the issue.