New WiFi Hub Installed and Free View Ariel Cable Has Been Cut
Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My son took a look, and we noticed that the ariel cable had been cut and the hole which it went in, is now being used for a cable linked to the hub. Is there anything we can do, as i have spent atleast 40 minutes on the phone to a support team member and he was absolutely no help and did not suggest what i can do. I do not want to pay for a new cable & a cable installer either as we've just moved in and are limited on money. This is a joke!