Main Junction box 10 metres away! But not available at my postcode!
I seem to be in the eye of a storm of sorts. The past few months I have watched virgin media install cables in my street. At times even having to navigate around the workers. The main junction box for the area is around 10-15 meters from my home. After checking it seems that every postcode in my town, neighbouring villages and surrounding area are able to get all and any products….. Except my postcode!!! The postcode that has the main Junction box on it! My local area and postcodes where service is available. Location of main Junction box. Please can someone explain this? I have filled out the form to register my interest MANY MANY times…. And not once had any correspondence or even acknowledgment it was received. I have called the customer service number a few times and been treated with the same scripted response each time, each time not being able to explain the situation… nor being able to also explain that the address’ listed that are associated to my postcode are incorrect or incomplete. I work from home and work in the Tech industry. So having fast reliable and fairly priced internet connection is a must. Hence my excitement when I seen the area was finally getting connected. Being able to upgrade from the maximum speed I could get of 67mbs to 1gig… it felt like a dream coming true. My contract with my previous supplier ended three months ago and I am now paying a premium as it’s a rolling contract… not wanting to sign another contract with then or another supplier… knowing Virgin Media are plugged into everyone else except myself. I am not overly confident of a response or even a straight answer… I just really want to know what is going on. James
