New customer - unable to link/ create account.
I recently signed up for VM broadband and wanted to create an account. The process started fine — when I clicked “register,” it redirected me to Virgin Media O2. So far, so good. But then it asked me to link my account. I entered all the required details, but it said a different email was associated with the account. That’s completely incorrect — I received all my contract emails at this address and I don’t use any other email. I tried entering the same email again, hoping it would connect, but instead it said the email didn’t match and warned me I had only 3 attempts left (very strange). I then clicked on “Forgot email” to see what email they were referring to for my VM account. The page bizarrely showed “[Object:Object]” as my email, which obviously isn’t helpful. I called VM, and they advised me to wait 3 Days and try again, as their team was working on it. I waited and tried, but the issue still remains. How to access the account, I also need to use that with MY VM app. Please help. Kind regards R AroraUnable to link VM / O2 Accounts
Like many others, this is my last resort. I'm a returning customer (Well over five years since I've dealt with Virgin media, now I remember why I switched in the first place...) Eager to get on and change preferences such as eBlilling, however, despite multiple days & countless attempts.. I've attempted changing my email address so many times, I've created burner emails. Etc etc. Nothing has worked, every single swapped email has been triple checked I'm also using the account number provided by the first bill I've received as well as the area code.. Supposedly, according to the top moderation post, this issue has been fixed, but clearly that isn't the case, or they have an email address on file that I haven't touched since I left the service many years ago. Can I please get this resolved as a matter of urgency, over a week now I've tried to resolve this myself & none of the information through any platform (Including the forums themselves.) Have been any help.
