Intermittent Broadband Connection
I’m tearing my hair out. Before someone tells me i must have broadband because I have started this post as a last resort for help (I’m typing this post on my IPad which has a separate net connection) On the 31st of July 2023, I moved addresses, the first VM engineer was booked to connect my broadband, after awhile, (less that 1hr) my broadband router started to go into recycle mode, after 40mins to an hour the recycling stopped, and the result was no broadband connection. I did the usual checks like switching the modem off wait a few mins then switching it back on this did not solve the problem, so i switched the cable from the computer to the VM hub 3, that did not help solve the fault, so I reset the modem, that did not solve the problem either, So I jumped through hoops after logging in to my VM app, and the app told me to wait 24hrs that did not help either. After phoning VM a technician was booked on the 24th of September, 2 technicians arrived, and told me (that they had discovered that the first technician had not named the connection in the green cabinet, and they had done a reconnect) that the first technician had not done. After they had gone the modem went into recycling, and did not stop for over 2hrs, result no broadband. After jumping through hoops again, and another 24hrs, another technician was booked, he told me that the cable outside would need replacing, and he said i will have to wait 14 days, but in the mean time he i would have to put up with the fault. On the 9th of October some external work was done, the VM router went into recycle mode, after 1hr had gone, the result was intermittent internet, fast forward to today .. after jumping through hoops again when accessing my virgin media, checking if I had paid my bill.. did I perform a reset, then I was asked to perform a reset, After 4 technicians and a re-pull = no internet connection. The VM community is my last resort for help, if this problem i have can not be fixed, I will have no option but to either go back to Sky or try some other ISP (a youfibre.com flyer was posted through my letter box this yesterday)