Over 10 days since I sent my parcel
Hi, I delivered my router to a Yodel delivery site on 11th April and have proof of delivery. It has been over 10 days since this date and I am very distressed that I have received a bill from Virgin Media for £65. How do I find out whether this item has been lost or if there is a delay in the delivery? Do I still need to pay the fee and wait for this to be credited?Issue with kit getting delivered through yodel
I am a new customer to VM and was due to receive my parcel yesterday 04/02/2025. Had a delivery window, could see on the tracking that the parcel was literally 3 stops away… the tracking changed “we need more info about your address, please contact us” it turned out after talking to yodel that “the driver couldn’t find my address on the sat-nav” so the delivery wasn’t successful and I still haven’t received my parcel. I don’t live at a new build and if you enter my postcode and door number into a mapping app then the address does come up, so i don’t understand what the issue is. Yodel just kept telling me that my parcel would arrive today and to be patient… it didn’t arrive today and now my parcel is back at my local depot. Help