Welcome email Account number Not received

2 Topics

No welcome email after 48 hours
Hello, I ordered the Sport + Cinema combo with 500Mbps broadband in the early hours of Thursday 6th November. I received the pre contract email and the order summary email which contains an RS number. As of today (Monday 10th November) I haven't received a welcome email. I've been unable to link my Virgin ID to the account I created as I need the account number and area reference number (which I haven't received yet). Would it be possible for someone from the forum team to private message me to provide me with an update regarding when I will receive the welcome email and my tracking information? I manually cancelled Sky (services with Sky ending on 17th November), so was hoping to receive my Virgin Media equipment to activate my services before then. Thanks, Brendan
Solved
greyfireplace
4 hours ago Place Managing Your Account - Cable
97Views
0likes
10Comments
I have not received the welcome email, therefore I cannot register with virgin media online,
I have not received the welcome email, therefore I cannot register with virgin media online,I called costumer services and they cannot help me,they are asking for my security password which I dont remember. Help please
Anafawi
9 months ago Place Managing Your Account - Cable
36Views
0likes
1Comment